JW Marriott Hotel Kuwait City

The "Soul & Spice" Resturant

Pros: Great service and property. Please dine in the hotel's "soul & spice" restaurant. Great service and food of the highest calibre. The restaurant manager and staff are kind and ready to assist the customer at all times. Every visitor is given personalised attention by Mr. Balbant Singh, and the best thing is that if you simply mention the kind of dish you'd like, he will immediately provide you options for taste and texture so you may receive exactly what you want. The entire crew is disciplined and well-coordinated.

Customer service 5 star

Pros: I had a very pleasant stay at JW Marriott. Whatever you need just call reception and ask for Mr. Abanoub. Everyone is so kind and helpful that you do not feel you are in a stranger place. Additionally, although I was staying in a smoking room, there was literally no smell either in corridors or the room itself. I highly recommend this hotel.

Nice but dated

Pros: Hotel has a good location and good security but definitely below JW standards need renovation and some color staff is caring and attentive hotel offer a good breakfast decoration of the room quite dull did not feel comfortable.

Good Hotel

Pros: Stayed for 4 days during the new year. Even though my trip was business, the hotel offer entertainment event. I love the location of the hotel. The hotel is attached to a mall and excellent location. The staff is friendly. Wedding and business events at the hotel are common, but was not an issue except for parking. The hotel offer free valet service, during wedding or business event at the hotel, it can be very busy. I highly recommend the hotel.

Awesome stay

Pros: Loved it. The executive lounge was amazing. Management even handled a crazy unstable guest quite well after he called security on himself.

Good location, frustrating experience.

Pros: I have been coming to this hotel on and off for many years now. It is an old building that has multiple issues, starting from hot and cold water. During my ten days stay, engineering’s had to come to my room four times, as I either was not getting hot water to shower, or my cold water, suddenly will be boiling hot. The interruption and invasion of privacy in my room was really disruptive and annoying, on the the rooms are small. I had booked on hotel.com a room for 450 square feet as advertised, I got a room that was hardly 250 square feet may be. The food is not good so you better go out to eat...but I must say in the staff there are many kindness , and few who go out of their ways to please you. I do not know if it is a management flaw or ownership ....

Staff Phone use WHILE 'WORKING" is OUT of CONTROL!

Pros: I recently attended an expensive paid conference here and the staff phone use is OUT OF CONTROL! On MANY occasions, as I and several others attempted to get the attention of staff, they DIDN'T EVEN NOTICE we were calling them. This was a constant theme throughout the day. Total disregard for the needs of guests. After 10 minutes of trying to get their attention (on several occasions), we literally got up from our seat and walked over to THEM! Not how it is supposed to work in the 'service' industry! The Indian staff were CONSTANTLY glued to their phones. They could not notice us since there heads were down looking at their phone screens. To make matters worse we had to walk over to them and tell them to STOP TALKING LOUD as there was a guest speaker talking! Could not even concentrate on what we all went there for in the first place! As a Marriott Bonvoy member, I am definitely addressing this with the US corporate office. Staff should not be allowed to use their phone while in front of guests to just surf the net and whatsapp chat with friends! Totally unacceptable for a hotel of this level.

best service

Pros: very nice hotel

Solid business hotel

Pros: Brilliant staff and one of the best check in experiences I’ve had for a while. So efficient and they offered local coffee and dates while I checked in. Slightly older hotel but room was more than adequate and breakfast was beautiful. It is also connected to a high end mall which will appeal to some.

Pros: This is a good hotel for business trips to Kuwait. Check in and out were quick and efficient. The rooms are a reasonable size and comfortable. The bed is very comfortable. There's a small gym. The staff are very helpful, especially Cameron and the others in the breakfast restaurant off the lobby.

مطعم 'سول آند سبايس'

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Pros: خدمة رائعة وممتلكات ممتازة. يرجى تناول الطعام في مطعم 'سول آند سبايس' في الفندق. خدمة رائعة وطعام عالي الجودة. مدير المطعم والموظفون لطفاء ومستعدين لمساعدة العملاء في أي وقت. يتلقى كل زائر اهتمامًا شخصيًا من السيد بالبانت سينغ، وأفضل شيء هو أنه إذا ذكرت فقط نوع الطبق الذي ترغب فيه، سيقدم لك على الفور خيارات للطعم والقوام حتى تحصل على ما تريد بالضبط. الطاقم بأكمله مت disciplined ومنسق بشكل جيد.

خدمة العملاء 5 نجوم

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Pros: كان إقامتي ممتعة للغاية في JW Marriott. ما عليك سوى الاتصال بالاستقبال وطلب السيد أبانوب لأي شيء تحتاجه. الجميع لطيف ومتعاون لدرجة أنك لا تشعر أنك في مكان غريب. بالإضافة إلى ذلك، على الرغم من أنني كنت أقيم في غرفة للتدخين، لم يكن هناك رائحة على الإطلاق سواء في الأروقة أو الغرفة نفسها. أوصي بشدة بهذا الفندق.