منتجع جاز مكادي سرايا

Amazing holiday for OAPs

الإيجابيات: Had a great time at this hotel. The hotel was very clean and the customer service provided was amazing. Front of house staff was amazing and couldn't do enough for you. The pool lads was always walking around asking if you was okay and if you wanted a drink (Kahlil). The towels was changed every day and the bed sheets were changed every other day. The cleaner of room 4104 was amazing and provided amazing towel art. The towels art was different every day when we returned back to the room. The cleaner is an amazing credit to the hotel. Sunbeds were always available when we wanted to use them. The Ala Cart restaurants had fantastic waiters and the customer service was outstanding. The TUI rep (Alley) was always there is you needed to talk to him and was very polite. The entertainment team was very entertaining especially (Max and John) who always had some banter with you. Swimming pools were fantastic as they was heated. The food was varied between breakfast, lunch and dinner meals and was excellent. Brilliant service from all staff around the hotel. The chefs were amazing especially the man who made omelette. We will definitely be returning and would definitely recommend to any family. Thank you to all staff.

Perfect holiday resort

الإيجابيات: Location half hour by transport provided with hotel booking. Beautiful hotel with comfortable clean lovely rooms. Gardens immaculate and kept gorgeous. Food in plenty and good atmosphere in restaurant. Staff bend over backwards to make your holiday special and entertainment team are just the best. See you all again in October!

Building works on the beach not notified

الإيجابيات: Jaz Makadi Saraya All inclusive package holiday - 3 to 13 March 2026 Sadly this much anticipated and needed all inclusive package holiday was horribly spoilt by building work on the beach during the entire holiday (9 days on the beach). I was not made aware of this work on booking or in the weeks prior to departure (booked through TUI who have said they were not made aware of this work). The hotel has a private beach section and I booked this specifically to enable me to snorkel off the beach every day and to relax on the beach. Unfortunately on my first day on the beach (4th March 2026) the demolition and rebuilding of an outdoor shower on the beach began. On completion, work to demolish and rebuild 2 further outdoor showers slightly further along the beach began and which was finished on my last day before departure. The noise from jackhammers, grinders etc was continuous and incredibly loud and intrusive making it impossible to relax. On my return I contacted the hotel about this matter and they emailed back to say that ‘there were no construction activities’ during the specified days of my holiday. I provided them with photographs and they emailed me again to say that there was general maintenance to replace broken tiles which would not have impacted their guests. This is absolutely untrue and how they can say this is beyond belief. Also, as a solo traveller I cannot recommend the restaurant as I was mostly ignored whereas other diners (couples and families) were offered drinks throughout their meals and coffee afterwards. I either had to get my own or try to attract the attention of one of the waiters to request a drink. I filled in a feedback form and spoke to the manager at the end of the holiday but do not know the reason why I was treated differently. Such a shame but I did enjoy the snorkelling.

2nd lovely visit

الإيجابيات: My 2nd time, and not the last , thanks to everyone , staff always go that extra mile. Special thanks to front office, and manager Mr. Mohamed Said for everything.

Excellent

الإيجابيات: Just home from a stay at the Saraya. What a lovely stay. This hotel ticks all the boxes for location, atmosphere and great value for money. We had a late arrival and still got a meal. I asked for a quiet room and this was honoured. The room was well equipped and excellently clean. Our room man was so wanting to please us. He left creatures made from bedding everyday. Water was replenished everyday. The Sunflower restaurant (buffet) had an array of excellent food. So much choice. They try so hard to please all nationalities. Lots of food cooked fresh in the open air ovens. Lots of fish, chicken and beef. The al a carte restaurants also are excellent. We used the Italian (Niko’s). Please do not take this hotel at face value. It’s tired and is in the process of being tidied up. It’s 30 year old. But it’s immaculate in hygiene. The staff here cant do enough to please its customers. A thank you to all the staff from reception to those behind the seems too. Mohamed Sied head of rooms went over and above to please us. Explaining about the refurbishment, and helping us as a family of 3 to thoroughly enjoy our stay. That is why we will return.

Karen loves Saraya

الإيجابيات: My 5th stay at the Makadi Bay resort and my 4th at the Jaz Saraya. I Love It so much !!! The wonderful staff that are always so helpful and polite, with great jokes too. The Animation team, that are extremely talented and work really hard to produce exciting shows and fun games for all ages. The amazing food, my favourite is the lamb, compliments to my omelete chef also. My room was spotless everyday !!! The resort is immaculate and well maintained. I'll be back again soon already looking at flights

Lovely hotel

الإيجابيات: Although a beautiful hotel with amazing grounds and staff, this is no more than a 3* star. All inclusive should include everything - mini bar extra cost, fresh juice extra cost - only one à la carte visit. The staff are what makes this hotel - Ahmed and Ali in the upstairs restaurant were fantastic. Rooms are large, clean and comfortable.

Disappointment..

الإيجابيات: I chose this hotel because of the reviews, hype, and the reputation of Jaz Hotel Group. This was our first visit and stay in a Jaz Hotel Group property, but it was a real disappointment regarding the food and drinks handling and quality. We experienced one morning a so-called "chef" drop a fork on the floor, pick it up, and put it back into the food as if nothing had happened. I informed the restaurant manager, and he said he would sort it out. The food is very bland, tasteless; meats are fatty, chewy, and chicken is chopped into unrecognizable pieces, which makes it look horrible and disgusting. All the "boiled" vegetables are half raw, even if they are in a stew or inside any other dishes. The bread/pastry The section is massive, but miraculously, no matter how different they look, they all taste the same. I felt very let down to have paid a massive amount of money to only be able to eat rice and chips. "Juices" are like squash water, soft drinks from machines which never taste the same. There is no bottled mineral water in the room, only filtered water and nothing else included in your all-inclusive package from the minibar, just this filtered water. However, the area is beautiful, the gardeners must be the best, the pool was nice and heated, and the staff was very helpful at the reception whenever we needed anything. But all together, definitely not worth this value for the money and felt very disappointed about this

Wow

الإيجابيات: It's a great holiday we will comeback again thank for food beverage department Mr Ahmed Pool bar manger is great gay You can aske him about any things he will helping you Thanks for all

Amazing break

الإيجابيات: This was a great hotel and we loved our weeks stay. The hotel was perfect for what we wanted and NYE was amazing. 1: The food was good all inclusive food, we didnt use the other restaurants as the main restaurant was fine for us. The snack bars around the pool were also great. Breakfast was typical AI some random things thrown in but pancakes toast cereal etc. 2: There was a section of the main pool heated and the baby pool was. Im not sure about the quiet pool people were swimming in it I just have a loud child so we didnt use it 😆 3: The rooms were big and clean the bathroom had shower gel shampoo. There is a hairdryer in the bathroom. Tea/coffee in room and a mini fridge. This is charged in Euros. The water was free. The pool towels were exchanged each evening by somebody knocking on the door. 4: The beach was 5 mins away and was nice there is an all inclusive down there plus camel rides etc. 5: There is a bus that takes you to the waterpark free that's also all inclusive. This was a mix of heated and non heated pools. My son loved it. Overall this was a great break loads of effort in the NYE celebrations we have booked to come again this year. The weather was lovely and warm it was chilly at night just needed a jacket. I was never asked to leave a review bury the hotel, only on external trips so they didnt get one. The daytime entertainment was great and all the staff were lovely. A big shout out to the front security guard he was always so lovely and chatty.

Amazing holiday for OAPs

الإيجابيات: Had a great time at this hotel. The hotel was very clean and the customer service provided was amazing. Front of house staff was amazing and couldn't do enough for you. The pool lads was always walking around asking if you was okay and if you wanted a drink (Kahlil). The towels was changed every day and the bed sheets were changed every other day. The cleaner of room 4104 was amazing and provided amazing towel art. The towels art was different every day when we returned back to the room. The cleaner is an amazing credit to the hotel. Sunbeds were always available when we wanted to use them. The Ala Cart restaurants had fantastic waiters and the customer service was outstanding. The TUI rep (Alley) was always there is you needed to talk to him and was very polite. The entertainment team was very entertaining especially (Max and John) who always had some banter with you. Swimming pools were fantastic as they was heated. The food was varied between breakfast, lunch and dinner meals and was excellent. Brilliant service from all staff around the hotel. The chefs were amazing especially the man who made omelette. We will definitely be returning and would definitely recommend to any family. Thank you to all staff.

Perfect holiday resort

الإيجابيات: Location half hour by transport provided with hotel booking. Beautiful hotel with comfortable clean lovely rooms. Gardens immaculate and kept gorgeous. Food in plenty and good atmosphere in restaurant. Staff bend over backwards to make your holiday special and entertainment team are just the best. See you all again in October!